Binary Tile Support

Best way to contact support

The in-app feedback flow pre-fills key technical details so we can understand the issue faster.

The email draft includes

• App version and build
• iOS / iPadOS version
• Device type
• Current app language
• Current board size, rule group, score, and best tile

Common help topics

• Pro Customization purchase and restore purchase issues
• Saved projects, replay, and statistics questions
• Language switching, UI issues, or accessibility feedback
• Gameplay balance suggestions and feature requests
• Bug reports, crashes, or unexpected behavior

Quick troubleshooting

• Pro unlock missing after purchase: open Settings > Pro Customization and tap Restore Purchases.
• Want to remove local data: delete projects in the app, reset statistics in the app, or delete the app to remove on-device data.
• Mail is unavailable on your device: send a message directly to [email protected].

What to include in a bug report

• What you expected to happen
• What actually happened
• Whether the problem is reproducible
• A screenshot or short screen recording, if possible