Support
How can we help?
Email [email protected]. Include your device model, iOS or iPadOS version, app version, and the steps that led to the issue. Never send an Apple Account password or payment details.
Writing and passages
- Tap any supported character grid to write in place; use the expand button for the large practice view.
- In Passage Writing, use New Passage to type or paste text. The folder menu imports a plain-text file. Personal passages can be edited, duplicated, copied, exported, or deleted.
- If a stroke is clearly outside the current reference, HanziGlow removes that stroke so you can retry without clearing the whole character.
Subscriptions and purchases
- Monthly and yearly plans unlock the same features. The App Store shows the current localized price and free-trial eligibility.
- Use Restore or Sync Purchases after reinstalling, changing devices, or when an active purchase is not reflected.
- Use Manage Subscription to change or cancel a plan in Apple Account settings.
- After expiration, saved handwriting remains viewable and switchable. Paid stroke animation and new paid-character tracing require renewal.
Local data
- Open Settings, then Data and Privacy to copy an export of local learning data or delete it from the device.
- Deleting a personal passage does not delete handwriting history for its characters.
- HanziGlow does not provide an account or cloud sync. Export anything you want to keep before erasing or replacing a device.
Purchase issue? Apple processes billing, trials, refunds, and payment methods. For charges or refund requests, use Apple purchase support. HanziGlow support can help diagnose entitlement display and restore behavior.